Privacy Statement

Scope

We respect the privacy of our users and highly value their trust in us. In this privacy statement, we explain how we collect, use, disclose, and protect your information when you visit ADSC’s website or application.

The policy, however, might change at any time and for any reason, ADSC will send a notification to you informing them about the updated policy.

Additionally, we advise you to periodically check and review this page to stay informed of any updates. Using our website and/or application, or continuing to use it, means you accept and adhere to our Privacy Policy.

ADSC’s Website

Data Collection

When you browse, read, or download information from this website, we automatically gather and store certain information about your visit. This information is used for statistical purposes only and covers:

• Your IP address and geolocation to identify the country you are accessing ADSC from
• Personal identifying information such as name and contact details (if voluntarily provided)
• The name of the top-level domain from which you accessed the Internet (for example .ae, .com, etc.)
• The type of browser you use
• The date and time you accessed the site
• The pages you accessed

The documents you have downloaded and the previous internet address from which you came directly to the site.

ADSC does not sell, exchange, or otherwise distribute the data collected for commercial or marketing purposes.

We, occasionally, conduct online customer surveys to get your feedback. We use the survey data for research and to improve our services. Participation in those surveys is optional.

Use and Disclosure of Personal Information

You may browse and access information contained within our website without providing any personal information (information from which your identity is apparent or can be reasonably ascertained). If you voluntarily provide personal information (e.g. for you to be granted access privileges to ADSC services or for your account on ADSC, or through contact forms), the information is saved and logged, if necessary, on our servers for the purpose of logging and tracking services.

The information may be shared with the government entities of Abu Dhabi only and may be used to communicate to you the status of your service transactions and/or to assess your input to improve the content on ADSC’s website. ADSC will not sell, exchange, or otherwise distribute the collected data for commercial or marketing purposes.

Cookies

Our website uses “persistent cookies” for any personalized content.

• Personalized content is the content from the website, which is delivered to a browser after a user has logged in once
• Cookies are text files or entries in larger files utilized to distinguish between visitors to a website and to track information during multiple visits to a website

The use of cookies is a standard practice among internet portals and websites. Most Internet web browsers may be customized to reject cookies (allowing the user to accept, reject, or to delete cookies). Rejecting and/or removing cookies, however, may lead to the loss of functionality on pages requiring cookies to function fully.

We use cookies on the website to:

• Help you navigate our website,
• Facilitate the sign-up and sign-in process for our services,
• Personalize your experience, and
• Improve our website.

External Links

ADSC’s website contains links to other sites. We are not responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy to make your own decisions regarding the accuracy, reliability, and correctness of the material and information found.

Security

ADSC has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programs and secure technology infrastructure to monitor network traffic, authenticate legitimate users, and identify unauthorized attempts to upload or change information, or otherwise cause damage.

Access to and Correction of Personal Information

ADSC will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the website is maintained.

Social Media Channels

ADSC’s website uses social media channels to share information and to engage with the public. Feeds from ADSC’s social media channels are embedded on the website’s homepage, while the feeds from other government entities are embedded in the landing page of each of the government entity’s pages on ADSC’s website.

By embedding the social media feeds on our website, we aim to create a seamless experience for you to access information and communicate with the government entities.

Please be aware that the privacy policies adopted by social media websites may not be the same as the privacy policy described here.

ADSC’s Application

Data Collection

The type of information we collect includes personal information, derivative data, geolocation information, mobile device access, mobile device data, and push notifications.

Personal Information

While using our application, we collect Personally Identifiable Information (PII) such as your name and email address, which you voluntarily provide when participating in various interactive activities such as chats, surveys, feedback, requesting information, using services and journeys, and logging in through the UAE Pass. Your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.

Derivative Data

We may automatically gather and store certain technical information while you use an application, such as the pages you accessed and the transactions you made. This information is collected with the intent to understand your needs and help you to access information better.

Payment Data

Our application provides you with the option to pay for multiple services, including water, electricity, traffic fines, and many others. We do not collect or store any of the financial data such as credit card details.

Geo-Location Information

When you use ADSC’s application, we request your consent to access and collect data on your geo-location. We use this to determine your current location and provide you with specific services such as map directions and routes to the nearest government entity. The geo tracking service is also used to provide you with services and information related to your geographic location.

You can disable the geo-location tracking service, if you wish, through the device’s settings.

Mobile Device Data

Each time you access ADSC’s application we may automatically, based on the permissions you have granted, access certain features from your mobile device and collect information such as the device type you are using, the operating system running on the device, default language, location, and network provider.

Mobile Device Access

Some of our services, such as reporting an incident, may require you to upload supporting documents such as images. For this kind of services, we may request your permission to access certain features from your mobile device, including camera, contacts, reminders, SMS messages, social media accounts, and other features.

You can always disable the access permission at any time through the device’s settings.

Push Notifications

With the intent of facilitating your experience in availing our services and keeping you updated, we may request to send you push notifications regarding government services, your account or an application update. You can always disable this type of notifications by turning them off in your device’s settings.

Use and Disclosure of the Information We Collect

The information we collect will only be used to communicate to you the status of the service transactions you initiated and/or to assess your input to improve the content of ADSC’s application. ADSC will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.

Third Party Links

ADSC’s application contains links to other applications and websites. We are not responsible for the content and the privacy policy of the linked applications or websites. We advise you to examine the privacy practices of each of the linked applications or websites to make your own decision regarding the provided material in terms of accuracy, reliability, and correctness.

Information Security

ADSC has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programs and a secure technology infrastructure to monitor network traffic, authenticate legitimate users, and identify unauthorized attempts to upload/change information, or otherwise cause damage.

Access, Correction and Deletion of Information

ADSC will provide authenticated individuals with their personal information that has been collected on them upon request. You are encouraged to correct any errors in your personal information so that the right level of interaction is maintained.

Additionally, you have the right to delete any non-Abu Dhabi Government record. To do so, please contact the Abu Dhabi Government Contact Centre for more details.